Privacy policy
Last updated 16 October 2026
Someone coming to your home is personal. This is what we collect to make that work, why, who sees it, and how to have it deleted.
Hair Done is run by Keith Chinyanda, ABN 45 281 131 814, of Melbourne, Victoria. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988. Questions or requests go to hello@hairdonenailsdone.app.
The short version
- We collect what we need to book, pay for and run a home visit, and nothing for advertising.
- We don't sell your information, and there are no ad trackers or analytics tools in the app.
- Your full address goes to the pro only once she's confirmed your booking.
- Card numbers go straight to Stripe. We never see or store them.
- You can delete your account from the app at any time.
What we collect
Everyone
- Account details: your first and last name, and the mobile number or email you sign in with. If you use Sign in with Apple, Apple gives us a name and an email, which may be a private relay address.
- Profile photo, if you add one.
- Messages you send in the app, and reports you make.
- A notification token, if you allow notifications, so we can tell you about your bookings.
When you book (clients)
- Addresses you save, with their map location and any access notes.
- Bookings: the pro, services, times, notes, inspo photos you add, what you paid, tips, and what happened at each step.
- Payment details: Stripe keeps your card. We keep only the card type, last four digits and expiry, so you can choose it next time.
- Reviews you write.
- Your location while the app is open, if you allow it, to show pros near you and work out travel. We don't track you in the background.
When you take bookings (pros)
- Your profile: what you do, services and prices, your base suburb and travel area, hours, and photos of your work.
- Checks: your ABN, a photo of your ID and a selfie, so we can confirm you are who you say you are.
- Payouts: Stripe collects your bank and identity details to pay you. We see whether payouts are on, and your payout history.
- Your record: bookings, earnings and a reliability score, which isn't shown to clients.
Why we use it
- To run bookings: showing pros near you, holding and taking payment, paying pros, sending booking updates and reminders.
- To keep people safe: checking pros before they're listed, handling reports and blocks, and looking into problems.
- To sign you in, and to answer you when you contact us.
- To meet our legal obligations, like keeping tax records.
We don't use your information for advertising, and we don't build profiles of you to sell.
Who sees it
Other people on Hair Done
- Before a booking is confirmed, a pro sees your first name, your suburb, the services and time you've asked for, your notes and any inspo photos.
- Once she confirms, she sees your full address and access notes, so she can get to you.
- Clients see a pro's first name and last initial, profile, work photos, reviews and roughly where she's based, not her exact location.
- Reviews show the client's first name. Work photos are public in the app.
- ID photos are never shown to anyone outside the Hair Done team.
The services we use
These companies process information for us, only to provide their service:
| Service | What for | Where |
|---|---|---|
| Supabase | Our database, file storage and sign-in | Sydney, Australia |
| Stripe | Card payments and pro payouts | Australia and the United States |
| Resend | Sending sign-in codes by email | United States |
| Twilio | Sending sign-in codes by text, if you use your mobile | United States |
| Apple | Sign in with Apple, notifications, and Apple Pay if you use it | United States |
Where information goes overseas, we use services that are bound by contract to protect it. We may also share information if the law requires it, or to protect someone's safety.
How long we keep it
- Your account and profile, until you delete them.
- ID photos, until we've checked them, then we delete them. If you close your pro profile before we check them, we delete them then.
- Booking and payment records, for 7 years, because tax law requires it. They're kept apart from anything else once your account is deleted.
- Messages, with the booking they belong to, so we can look into a problem if one comes up. Your name comes off them when you delete your account.
Deleting your account
In the app, go to You, then Delete account. You'll need to finish or cancel any booking still in progress first. When you delete your account, we remove your profile, sign-in, saved addresses, saved cards, notification token and any reviews you've written straight away, and the photos you've uploaded within 30 days. Booking and payment records we must keep by law are kept as above, with your name taken off.
Your choices
- Location: you can say no, and type an address instead.
- Notifications: turn them off any time in iPhone Settings.
- Photos and camera: the app only sees the photos you pick.
- See or correct your information: most of it is in the app. For anything else, email us and we'll answer within 30 days.
Keeping it safe
Information is encrypted in transit and at rest. Access is limited by account, so people can only see what's theirs or what a booking needs. ID photos are stored privately. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner.
Children
Hair Done is for people 18 and over. We don't knowingly collect information from anyone younger.
Changes
If we change this policy in a way that matters, we'll tell you in the app or by email before it takes effect.
Questions and complaints
Email hello@hairdonenailsdone.app. We'll reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.